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Primary and secondary themes
| Theme | |
|---|---|
| Primary | |
| Complexity of the claims process | |
| Requirement of legal representation | |
| Injury recovery expectations | |
| Importance of timely healthcare decision making | |
| Improvements for injury recovery | |
| Secondary | |
| Desire for financial compensation | |
| Lack of trust by insurers | |
| Medico-legal assessments | |
| Family and social support |
