Table 1.

Description of the study sample

Team No	Location	Incoming Message Volume in 6 Months	Provider Completion Rate*	Roles of the Interviewees
1	New England	303	0%	Physician, licensed practical nurse (LPN), registered nurse (RN), Pharmacist**
2	New England	197	0%	Physician, LPN, Pharmacist**
3	New England	283	20%	Nurse Practitioner, LPN, RN
4	New England	329	58%	Physician, LPN, RN, Pharmacist
5	Northwest	385	0%	Physician, LPN, RN, Pharmacist
6	Northwest	491	0%	Physician, RN, Medical assistant
7	Northwest	503	73%	Physician, LPN, RN, Social worker
8	Northwest	539	32%	Physician, LPN, RN, Medical Assistant

^*Provider completion rate is the percentage of the secure messages completed by provider (physician or nurse practitioner) by clicking the “Complete” button in the SM system.

^**The same pharmacist serves both Teams 1 and 2.