Table 4. Communication quality scores: differences in numbers of respondents rating each domain of communication A and those rating it F on each of three categories.
| Domains of risk communication | Communication rating item (categories) | Difference between numbers (of respondents) rating 'A' and 'F' (Count) | Difference between numbers (of respondents) rating 'A' and 'F' (Percentage) | Mean Item Grade |
|---|---|---|---|---|
| Federal Information | clear and understandable | -57 | -12.6 | 3.6 |
| helpful | -69 | -15 | 3.7 | |
| trustworthy | -112 | -24.6 | 4.0 | |
| State (WV) Information | clear and understandable | -4 | -0.8 | 3.1 |
| helpful | -12 | -2.5 | 3.2 | |
| trustworthy | -58 | -12.3 | 3.6 | |
| WV American Water company Information | clear and understandable | -66 | -13.9 | 3.6 |
| helpful | -65 | -13.6 | 3.6 | |
| trustworthy | -115 | -24.2 | 3.9 | |
| Local Information | clear and understandable | 76 | 17 | 2.7 |
| helpful | 69 | 15.3 | 2.7 | |
| trustworthy | 39 | 8.7 | 2.9 |
Positive difference = respondents viewed information favorably
Negative difference = respondents did not view information favorably.