Table 2.

Primary Care Team Dynamics Survey

Factor Name	Item Number and Text	Mean	SD	Min.‡	Max.‡
Conditions for team effectiveness	1. Membership on my team changes so frequently that we don't really have a team*	3.58	1.07	2.76	4.28
	2. My team has the right “mix” of members—a group of people who bring different clinical perspectives and experiences to the work	3.66	0.96	3.29	4.08
	3. It is clear what is—and what is not—acceptable behavior on my team	3.52	1.06	3.07	4.12
	4. Our practice recognizes and reinforces teams that perform well	3.05	1.09	2.18	3.53
Shared understanding	5. My team has goals that are clear, useful, and appropriate to my practice	3.30	1.05	2.59	3.85
	6. There is a real desire among team members to work collaboratively	3.66	1.00	3.06	4.15
	7. If asked, I could explain some of the roles in the team and how they overlap†	3.93	0.77	3.53	4.18
	8. If asked, I could explain every team member's role and how they overlap	3.35	1.05	2.89	3.92
	9. My team encourages patients to be active participants in decisions about their care	3.67	0.88	3.35	4.18
	10. My team does a good job of helping patients understand their care plan	3.72	0.87	3.40	4.08
	11. The patient's needs and preferences are treated as an essential part of my team's decisions	3.85	0.83	3.60	4.23
Processes for accountability	12. Each team member shares accountability for team decisions and outcomes	3.13	1.07	2.35	3.73
Processes for communication and information exchange	13. My team has developed effective strategies for sharing patient treatment goals among team members	3.08	1.08	2.49	3.85
	14. Relevant information about changes in patient status or care plan is reported to the appropriate team member in a timely manner	3.34	1.02	2.93	3.81
	15. All team members effectively use the patient health record as a communication tool	3.54	1.00	3.05	4.00
	16. My team addresses patients’ concerns effectively through team meetings and discussions	3.20	1.17	2.60	4.04
	17. Team meetings provide an open, comfortable, safe place to discuss concerns	3.55	1.06	2.80	4.13
Processes for conflict resolution	18. When team members disagree, all points of view are considered before deciding on a solution	3.32	1.04	2.43	3.92
	19. My team has an effective process for conflict management	2.97	1.03	2.27	3.43
Acting and feeling like a team	20. Members of my team depend on each other for their special knowledge and expertise	3.85	0.84	3.56	4.10
	21. Overall, members of our team do a very good job of coordinating their different patient-related jobs and activities	3.69	0.89	3.39	4.11
	22. I regularly communicate with other members of my team	4.04	0.82	3.62	4.24
	23. Members of my team act upon the information I communicate to them	3.95	0.73	3.68	4.20
	24. Members of my team show respect for each other's roles and expertise	3.89	0.90	3.47	4.32
	25. Members of my team really trust each other's work and contributions related to patient care	3.79	0.86	3.29	4.16
	26. On my team, physicians usually ask nonphysician team members for opinions about relevant aspects of patient care†	3.30	0.99	2.59	4.08
Perceived team effectiveness	27. The way my team members interact makes the delivery of care highly efficient	3.13	1.07	2.71	3.82
	28. The way my team members interact is very good for the quality of patient care	3.40	1.00	2.94	4.12
	29. Working on a team like mine keeps members of my team enthusiastic and interested in their jobs	3.21	1.04	2.41	4.04
	30. I feel integral to my team	3.68	1.00	3.24	4.12
	31. I experience excellent teamwork with the members of my team	3.42	1.00	2.94	4.04

^*Reverse-coded.

^†Excluded from final model.

^‡Minima and maxima represent the range in average item score across participating primary care practices.