Table 2.
Standardized factor loadings for the 18-item confirmatory factor analysis on normalized TSCHCI-OS items, using full-information maximum likelihood estimation (N=1,648).
| Sensitivity/Interpersonal skill | Professionalism / punctuality / responsiveness | |
|---|---|---|
| OS Item 1, friendly, pleasant | 0.892 | |
| OS Item 2, helpful | 0.906 | |
| OS Item 3, polite | 0.916 | |
| OS Item 4, act professionally | 0.901 | |
| OS Item 5, welcoming | 0.899 | |
| OS Item 6, have people skills | 0.880 | |
| OS Item 11, respectful | 0.878 | |
| OS Item 12, me as person, not number | 0.860 | |
| OS Item 16, don't look down on me | 0.811 | |
| OS Item 23, pay attention to me | 0.843 | |
| OS Item 24, listen to my complaints | 0.845 | |
| OS Item 25, know my name | 0.753 | |
| OS Item 26, admit quickly after sign-in | 0.760 | |
| OS Item 27, take care of me as I enter waiting room | 0.813 | |
| OS Item 28, see me at time of appt | 0.767 | |
| OS Item 29, quick processing of paperwork | 0.843 | |
| OS Item 30, let know if any changes to record | 0.801 | |
| OS Item 31, more effort to see patients, not answer calls | 0.791 |
Note: all loadings significantly greater than zero, p < .001