Table 3.

Summary of quantitative findings

Quantitative findings
Design attributes
• Increased bureaucratic process and existing health system regulations were perceived barriers to intervention implementation; community education and financial support were enablers.
Chronic disease workforce
• Identified barriers included high staff turnover, demanding workloads, lack of staff training, lack of clear roles of CD staff and a lack of stable relationships between staff; facilitators included employing IHW and involving staff from all levels in intervention design and planning.
Clinical care pathways
• Improving patient referral, coordination and follow-up care.
Patient/provider partnerships
• Maintaining confidentiality.
Access
• Provision of culturally secure services and culturally appropriate education materials, an increase in the volume of services, and provision of transport and accommodation for patients from rural and remote regions were recognised as patient-related facilitators.