Table 13.

Evaluation items of service continuity.

Evaluation criteria	Evaluation item
Service continuity (4 items)	(1) Whether or not a plan responding to the service use expansion is established to keep QoS of cloud service
	(2) Whether or not a process (fault details notice, etc.) or measure is established or carried out to recover failures such as service interruption
	(3) Whether or not an internal technical and administrative process is secured to keep performance of cloud service
	(4) Whether or not backup, sync, and recovery measures are established and carried out to consistently provide cloud service