| Access |
The extent to which a program ensures potential clients can reach or obtain services regardless of financial, geographic, or cultural barriers to access |
Routine program monitoring data |
Starting in 7 countries in 2008 and growing to 17 countries by the end of 2014 |
Estimated number of family planning clients |
| Number of couple-years of protection (CYP) |
| Efficiency |
How inputs (financial, human, technical) are used to produce the maximum output |
Routine program monitoring data |
Starting in 7 countries in 2008 and growing to 17 countries by the end of 2014 |
Average number of CYPs generated per social franchisee per year |
| Quality |
The degree to which a provider or facility meets certain objectives and perceived levels or expectations of health care delivery standards |
Clinical quality audit |
10 countries in 2011,10 countries in 2012,15 countries in 2013,14 countries in 2014 |
Mean quality score of audited social franchisees |
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Proportion of audited social franchisees scoring over minimum standard (score ≥80%) |
| Client exit interviews |
14 countries in 2013 |
Self-rating of overall experience |
| Equity |
The extent to which a program ensures all potential clients have an equal or fair opportunity to obtain services. |
Client exit interviews |
14 countries in 2013 |
Family planning adopters: Proportion of family planning clients who newly adopt a modern contraceptive method (defined as not using a modern method during the 3 months prior to their visit) |
| Client exit interviews |
14 countries in 2013 |
Age: Proportion of clients under 25 years old and proportion under 20 years old |
| Client exit interviews |
12 countries in 2013 |
Poverty: Proportion of clients living below US$1.25/day and proportion living below $2.50/day |
