. Author manuscript; available in PMC: 2016 Jul 1.

Published in final edited form as: J Pediatr Health Care. 2015 Mar 5;29(4):352–363. doi: 10.1016/j.pedhc.2015.01.007

Table 5.

Comparison of Mean Scores by Group at Baseline for Satisfaction and Help Discrepancy Measures

Measure	Range of Possible Scores	Mean (SD)			ANOVA p-value
Measure	Range of Possible Scores	Control	Telephone	Video	ANOVA p-value
Child’s health care	0–10	8.2 (1.6)	8.5 (1.4)	8.3 (1.4)	0.754
Child’s personal doctor	0–10	9.2 (1.1)	9.5 (0.8)	9.6 (.07)	0.272
Family centered care	5–20	17.6 (2.7)	18.2 (1.9)	18.0 (2.0)	0.557
Getting needed care	1–4	3.3 (0.6)	3.0 (0.7)	3.1 (0.9)	0.438
Getting care quickly	1–4	3.2 (0.7)	3.1 (0.8)	3.2 (0.7)	0.774
Provider communication	1–4	3.6 (0.4)	3.7 (0.4)	3.7 (0.3)	0.422
Care coordination adequacy	1–4	2.1 (0.9)	2.2 (0.9)	2.2 (0.9)	0.844
Help discrepancy	−150 – +150	16.0 (40.7)	16.6 (41.9)	21.8 (42.6)	0.811