Table 3.

Comments collected from intervention group parents at end of study

Healthcare doesn’t have to be a maze if you have someone to help

One contact is so much easier. I could get answers right away

I realized just how complicated our situation is at times, and how one contact person helps

By not having to go into the clinic as often, my child did not get sick from office germs

How much help is actually needed (made aware) and how important coordination is

It is easier to do a videochat and show the nurse what’s wrong with your child instead of trying to explain it over the phone

The APRN showed me a website where I can find information and answers to questions. I learned to ask more questions and not be afraid to tell the doctors or nurses if I don’t understand something. Basically I learned how to speak up more for my child

I think telemedicine is a great idea and time saver for families!

Immediate care was so helpful. Convenience of just opening a screen and accessing competent and friendly help instead of taking my child out in bad weather

It changed our lives, and allowed me to work somewhat and know all I need to do is call the APRN when something came up

It helped to take some of the stress away and it was nice to have someone that knew your child on a personal level

It made my life easier to have one person to contact regarding my child who knows everything about my child and our family