Figure 1.

Receptionist responses to unannounced simulated patient telephone calls by vignette. ^aIncludes: offered/given an appointment with the GP the next day, >1 day away, or asked to call back. ^bIncludes: advised to attend the emergency department; advised to attend out of hours service; advised that the GP will call back later the same day; or advised to attend the practice/walk in centre later the same day, and other responses, advising the simulated patient to call the healthcare telephone advice service and wanting to get a second opinion from the nurse.