TABLE 4.
Requesters’ Communication Techniques and Competence During Discussions With Adult and Pediatric FDMs
| Variable | FDM Count (%) | |
|---|---|---|
| Adult | Pediatric | |
| Request-related skills, n (%) | ||
| Expressed condolences* | 1319 (96.3) | 230 (99.1) |
| Addressed individual concerns and worries** | 1105 (80.7) | 204 (87.9) |
| Made sure the FDM understood the donation process* | 1204 (87.9) | 216 (93.1) |
| Made eye contact* | 1254 (91.6) | 223 (96.1) |
| Clearly stated the next steps of the donation process* | 1160 (84.7) | 215 (92.7) |
| Interpersonal skills, mean ± SD | ||
| How often did the requester listen carefully to what you had to say?* | 4.78 ± 0.7 | 4.87 ± 0.5 |
| How often did the requester have a negative attitude toward you?* | 1.09 ± 0.5 | 1.05 ± 0.3 |
| How often did the requester treat you in a friendly and courteous manner?* | 4.84 ± 0.6 | 4.91 ± 0.4 |
| How often did the requester summarize to check his or her understanding?** | 4.09 ± 1.3 | 4.32 ± 1.1 |
| How often did the requester offer to provide additional assistance?* | 3.77 ± 1.6 | 4.02 ± 1.4 |
| How often did the requester explore the source of the emotion?* | 3.47 ± 1.6 | 3.76 ± 1.6 |
| How often did the requester express empathy and support?** | 4.62 ± 0.8 | 4.75 ± 0.7 |
| How often did the requester check your understanding of the information he or she provided?*** | 4.22 ± 1.1 | 4.45 ± 0.9 |
*
P < .05; **P < .01; ***P = .001.