Table 2.
Descriptives for number of phone calls (N=1785)
| Variable | Overall (N=1785) | Standard (N=592) | Standard plus TEQ-10 (N=602) | Standard plus TEQ-20 (N=591) | p Value* |
|---|---|---|---|---|---|
| (1) Planned programme counselling calls (1–5), mean (SD); range | 3.29 (1.09); 1–5 | 3.29 (1.09); 1–5 | 3.32 (1.09); 1–5 | 3.25 (1.08); 1–5 | 0.8085 |
| (2) Participant-initiated inbound calls, mean (SD); range | 0.38 (1.05); 0–14 | 0.37 (0.92); 0–8 | 0.40 (1.13); 0–14 | 0.37 (1.08); 0–12 | 0.9082 |
| ≥1 vs 0, N (%) | 284 (15.9) | 99 (16.7) | 96 (16.0) | 89 (15.1) | 0.7361† |
| (1+2) Sum of planned and participant-initiated inbound calls, mean (SD); range | 3.67 (1.53); 2–17 | 3.66 (1.48); 2–13 | 3.72 (1.62); 2–17 | 3.62 (1.48); 2–13 | 0.6851 |
| (3) IVR-transferred counselling calls, mean (SD); range | 0.41 (0.75); 0–6 | N/A | 0.39 (0.72); 0–6 | 0.43 (0.79); 0–6 | 0.2791‡ |
| ≥1 vs 0, N (%) | 361 (30.3) | N/A | 175 (29.1) | 186 (31.5) | 0.3665†‡ |
| (1+2+3) Sum of all calls, mean (SD); range | 3.94 (1.71); 2–19 | 3.66 (1.48); 2–13 | 4.11 (1.82); 2–19 | 4.06 (1.77); 2–17 | <0.0001 |
*p Value obtained from generalised linear model for a count outcome except where indicated.
†p Value obtained from χ2 test.
‡p Value is for comparison between TEQ-10 and TEQ-20 groups.
IVR, interactive voice response; TEQ-10, Technology Enhanced Quitline-10.