Table 2.
Level of satisfaction of respondents with the different components of health care services (n = 189)
| Items | n (%) | |
|---|---|---|
| Satisfied | Dissatisfied | |
| Information on the services of the hospital | 80 (42.3) | 109 (57.7) |
| Satisfaction with the admitting service | 109 (57.7) | 80 (42.3) |
| Satisfaction with the waiting time | 138 (73) | 51 (27.0) |
| Satisfaction with the nursing service | 94 (49.7) | 95 (50.3) |
| Satisfaction with the physician service | 114 (60.3) | 75 (39.7) |
| Satisfaction with health education | 71 (37.6) | 118 (62.4) |
| Privacy | 38 (20.1) | 151 (79.9) |
| Toilet cleanliness | 35 (18.5) | 154 (81.5) |
| Time to get back home (hospital stay) | 27 (14.3) | 162 (85.7) |
| Availability and drug supply satisfaction in the inpatient pharmacy | 87 (54.7) | 72 (45.3) |
| Completeness of the information given | 57 (30.2) | 132 (69.8) |
| Measures taken to assure confidentiality | 46 (24.3) | 143 (75.7) |
| Ward cleanliness | 145 (76.7) | 44 (23.3) |
| Room accommodation | 57 (30.2) | 132 (69.8) |
| Bed cleanliness | 68 (56.2) | 121 (43.8) |
| Dietary service | 84 (44.4) | 105 (55.6) |
| Visiting hours | 49 (25.9) | 140 (74.1) |
| Way questions and queries dealt by staff | 75 (39.7) | 114 (60.3) |
| Outpatient pharmacy satisfaction | 17 (15.6) | 92 (84.4) |
| Satisfaction on the laboratory | 54 (30.9) | 121 (69.1) |
| Overall satisfaction | 127 (67.2) | 62 (32.8) |
| Overall net/net satisfaction | 117 (61.9) | 72 (38.1) |