Table 1.
Validated Triage Time-Motion Workflow List
| TRIAGE ACTIVITY LIST |
| 1. Coordination of Activities |
| a. Coordinate Triage Episode of Care |
| b. Coordinate Prescription / Refill Request |
| c. Coordinate New/Rejected Prior Authorization |
| d. Coordinate Appointment / Test Scheduling |
| e. Coordinate / Process Forms and Service Request |
| f. Handoff open episodes to other triage nurse |
| g. Coordinate preparation for Video Triage |
| 2. Information Flow |
| a. Collect faxes / Sort through forms |
| b. Document new episode |
| c. Check e-mail |
| d. Transfer pending lab rpts to CPN (Friday only) |
| 3. Problem Solving |
| a. Search for information (non-EMR) |
| b. Review call log for open episodes |
| c. Information request from caller |
| d. Ways to increase documentation/triage efficiency |
| 4. Workarounds, Interruptions, Inefficiencies |
| a. Go to person/artifact when no electronic communication |
| b. Search for pmt options when no insurance |
| c. Coordination / provision of direct care for clinic patient |
| d. Search for missing EMR documentation |
| e. Troubleshoot Video Triage |
| TRIAGE INTERACTION ARTIFACT LIST |
| 1. EMR Search / Review Clinical Document |
| 2. EMR Message (review/update) |
| 3. EMR e-prescribe |
| 4. Telephone |
| 5. Fax |
| 6. Printer |
| 7. Call log |
| 8. Form |
| 9. Paper prescription form (controlled substances) |
| 10. Internet |
| 11. Reference Manuals |
| 12. Paging System |
| 13. Children's ‘Tube System’ |
| 14. Voice Mail |
| 15. Video Software / Audio Headset |
| TRIAGE INTERACTION PERSON LIST |
| 1. Parent / Caregiver |
| 2. General Peds MD / PNP |
| 3. General Peds MA |
| 4. Triage Nurse / SNC Coordinator |
| 5. Other Gen Peds staff |
| 6. Other Children's personnel |
| 7. Community providers (MD, RN, ER, HHA, dentist) |
| 8. Community non-provider (school, insurer) |
| 9. Child |
| 10. Investigator |
Italic indicates activity or interaction added by VTH