Table 4.
CBO and HCP Messaging Preferences
| A. Best way to receive a time-sensitive or emergency message from a public health agency* | ||||
|---|---|---|---|---|
| Email (N, %) | SMS (N, %) | Both email and SMS (N, %) | Neither email or SMS ex, prefer phone (N, %) | |
| Total (n = 37) | 7 (18.9 %) | 11 (29.7 %) | 18 (48.7 %) | 1 (2.7 %) |
| CBOs (n = 9) | 2 (22.2 %) | 5 (55.6 %) | 2 (22.2 %) | 0 (0) |
| HCPs (n = 28) | 5 (17.9 %) | 6 (21.4 %) | 16 (57.1 %) | 1 (3.6 %) |
| Urban (n = 28) | 4 (14.3 %) | 7 (25.0 %) | 16 (57.1 %) | 1 (3.6 %) |
| Rural (n = 9) | 3 (33.3 %) | 4 (44.4 %) | 2 (22.2 %) | 0 (0) |
| *Combined responses from interview (n = 17) and survey (n = 20) participants [missing, n = 0] | ||||
| B. In a non-urgent situation, how would you prefer to receive a public health agency message?‡ | ||||
| phone call only | email only | email + phone call | email + SMS | |
| CBOs (n = 7) | 0 | 5 | 1 | 1 |
| HCPs (n = 6) | 0 | 5 | 0 | 1 |
| Urban (n = 7) | 0 | 6 | 0 | 1 |
| Rural (n = 6) | 0 | 4 | 1 | 1 |
‡Interview (n = 13) item only [missing, n = 4]