Table 5.
Bi-directional Messaging
| A. Willingness reply to one- vs. two-way communications from a public health agency‡ | |||||||
|---|---|---|---|---|---|---|---|
| 1- vs. 2-way depends on situation | 2-way always best | 1-way always best | |||||
| CBOs (n = 8) | 6 | 2 | 0 | ||||
| HCPs (n = 9) | 1 | 1 | |||||
| Urban (n = 8) | 6 | 1 | 1 | ||||
| Rural (n = 9) | 7 | 2 | 0 | ||||
| ‡Interview (n = 17) item only [missing, n = 0] | |||||||
| B. If a public health agency requests a reply, preferred way to respond** | |||||||
| Email (N, %) | Email + SMS (N, %) | Email + phone (N, %) | Email + phone + webform (N, %) | Email + webform (N, %) | Email + SMS + webform (N, %) | ||
| CBOs (n = 8) | 4 (50.0 %) | 0 (0) | 0 (0) | 3 (37.5 %) | 1 (12.5 %) | 0 (0) | |
| HCPs (n = 27) | 16 (59.3 %) | 3 (11.1 %) | 2 (7.4 %) | 0 (0) | 3 (11.1 %) | 3 (11.1 %) | |
| Urban (n = 26) | 15 (57.7 %) | 3 (11.5 %) | 1 (3.9 %) | 1 (3.9 %) | 3 (11.5 %) | 3 (11.5 %) | |
| Rural (n = 9) | 5 (55.6 %) | 0 (0) | 1 (11.1 %) | 2 (22.2 %) | 1 (11.1 %) | 0 (0) | |
| **Combined responses from interview (n = 16) and survey (n = 19) participants [missing, n = 2] | |||||||
| C. Concerns about bi-directional communications ‡‡,† | |||||||
| Burden to reply | HIPAA/privacy/security | Unsure how info is used | Info could be mis-understood | Unsure info is useful | Concern re who receives reply | NO concerns | |
| CBOs (n = 8) | 0 | 2 | 0 | 0 | 1 | 8 | 0 |
| HCPs (n = 21) | 3 | 15 | 3 | 2 | 2 | 14 | 3 |
| Urban (n = 20) | 0 | 12 | 3 | 2 | 1 | 13 | 3 |
| Rural (n = 9) | 3 | 5 | 0 | 0 | 2 | 9 | 0 |
‡‡Combined responses from interview (n = 17) and survey (n = 12) participants [missing, n = 8]
†Multiple answers possible