Table 1. Quitline Services for Tobacco Users Enrolled in the Nebraska, North Carolina, or Texas State Tobacco Quitlines, March 19–June 10, 2012.

Service	Nebraska	North Carolina	Texas
1-call program	All tobacco users	All tobacco users	Not offered
Multiple-call programa	5-Call program for tobacco users ready to quit in the next 30 days	4-Call program for tobacco users ready to quit in the next 30 days	5-Call program for the following groups:      • Uninsured      • Medicaid-insured      • Callers in designated Tobacco Prevention and Control Coalition (TPCC) counties (awarded enhanced services via a state-based competitive request-for-proposal process)
10-Call program	Pregnant tobacco users	Pregnant tobacco users	Pregnant tobacco users
Web Coach b	All telephone program participants	All telephone program participants	All telephone program participants
Stand-alone Web-based tobacco cessation program	Not offered	For tobacco users who preferred to receive only online support	For tobacco users who preferred to receive only online support Only service option for tobacco users not eligible for telephone program (commercially insured in non-TPCC counties)
Direct mail order NRT	Not offered Proof of quitline enrollment and completion of a program call was a component for some Medicaid participants to receive NRT or medications through their pharmacy benefits manager	8-Week supply of patches, lozenges, or gum for multiple- call program enrollees (through May 20, 2012) 8-Week supply of patches for multiple- call program enrollees with state employees’ health insurance (duration of study timeframe)	8-Week supply of patches, gum, or lozenges for MC enrollees who were uninsured or pregnant Benefit extended to all enrollees who were fax-referred to the quitline from medical clinics starting March 30, 2012

Abbreviation: NRT, nicotine replacement therapy.

^a Initial assessment and planning call plus 3 to 4 outbound calls.

^b An interactive online tool to complement telephone coaching (29).