Table 5.

Summary of data collected during the visits

	Home 1	Home 2
Manager present?	Yes	No-called away urgently
No. QM officers	2	2
Staff interviewsa	2	1
Resident interviewsa	4	4
Relative interviewsa	0	0

^aAiming for 5 staff and at least 5 resident interviews per home. We included relative interviews but knew these were going to be opportunistic and difficult to achieve