| Adversely Affects Safety |
Physical and cognitive disadvantages |
Arrogance |
Unsuccessful, insufficient or unclear communication |
Failures of access |
|
“wrong” behaviour |
Incompetence |
|
Lack of service availability due to resource constraints |
|
|
|
|
Dispersed patient information |
| Unsafe Practice |
Negative emotional responses |
Arrogance leading to mistrust |
Magnification of insults within relationship breakdown |
Mistrust in unfamiliar providers |
| Actions to Promote Safety |
Active stance |
Making patients feeling respected, valued and able to speak up |
Open communication |
Keeping patients informed |
|
Skilled self-managers; Informed; Adaptable in response to system |
|
|
|
|
Use social networks |
|
Use of patient advocates |
|
