Table 1.
Mean rankings of quality indicators within each category.
| Categories | Quality indicators | Mean rankings |
| Hospital statistics | Infection rates | 2.2 |
|
|
Mortality rates | 2.8 |
|
|
Waiting times | 3.0 |
|
|
Complication rates | 3.2 |
|
|
Readmission rates | 3.8 |
| Hospital staff | Competence | 1.3 |
|
|
Friendliness | 2.3 |
|
|
Respectfulness | 2.3 |
| Hospital facilities | Clean premises | 1.8 |
|
|
Up-to-date equipment | 2.0 |
|
|
Good food | 4.1 |
|
|
Disabled facilities | 4.2 |
|
|
Single sex wards | 4.4 |
|
|
Appealing appearance | 4.5 |
| Hospital access | Ease of travel | 1.8 |
|
|
Cost/availability of car parking | 2.1 |