Table 3.

Overall rankings of quality indicators within and between categories.

Categories		Ranking of quality indicators
Hospital statistics
	More important	Infection rates, mortality rates, complication rates, waiting times
	Less important	Readmission rates
Hospital staff
	More important	Competence
	Less important	Friendliness, respectfulness
Hospital facilities
	More important	Clean premises, up-to-date equipment
	Less important	Good food, disabled facilities, single sex wards, appealing appearance
Hospital access
	More important	Ease of travel
	Less important	Cost/availability of car parking
Overall categories
	More important	Hospital statistics, staff, facilities
	Less important	Hospital access