Table 4.

Actions and activities reflective of disruptive behavior

Overt actions

Verbal outbursts and physical threats

Passive activities

Refusing to perform assigned tasks or following by laws

Quietly exhibiting uncooperative attitudes during routine activities

Refuses to fulfill roles and responsibilities or achieving efforts to maximize outcomes

Reluctance or refusal to answer questions or return phone calls or pages

Condescending language or voice intonation

Impatience with questions

Refusing to follow policies

Adapted from American Medical Association Code of Ethics, December 2000 (16).

^*Drawn from author’s experience and publications (4,5)