Table 3.

Medication inquiry system usability participant testimonials

Device and Testimonials
SMS
“Very easy to understand the process and procedures.”
“I would have liked more explanation on how to work the system.”
“System helped me to understand medications that may or may not be good for my health.”
“Would have preferred to use a computer instead of the cell phone. Also, would have liked to see more content, such as vitamins, health foods, supplements, etc.”
“Did not like the cell phone. Letters too small for fingers and difficult to read.”
“As a senior, I felt very uncomfortable using the cell phone. I had to get help with the texting. I would only recommend this device if the cell phone had bigger letters.”
“I became more aware of medicines that might be harmful. Also, I am a low reader, but I found it easy to use the device.”
“Keyboard on the cell phone is too small. Overall process of looking up information was very easy.”
PDA
“No, I wouldn’t like to see anything changed. Study is very informative.”
“No changes needed. Really enjoyed using the iPod Touch. System was very educational.”
“I would like to see more categories, such as lab work, and more variety of medications.”
“I would like only to use the iPod Touch device. It was easy to handle.”
“I would like to have had a bigger key pad. Also an electronic pointer. Would like to see the study on a bigger scale.”
“No changes needed. The letters on the app need to be bigger.”
“Should be easier to get from where to find the app to the typing. Buttons were too small. Provide a class on application usage.”
“Would like to see more information regarding the medicines on the search system. For example, what are the side effects of each medicine.”

SMS, short messaging service; PDA, personal digital assistant.