Table A.
Frequency with which inpatient care managers perceived their activities as significantly contributing to positive outcomes (N=6)
| Care manager activities | Clinical outcomes by patient type | Satisfaction | ||||
|---|---|---|---|---|---|---|
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| COPD8 | HF9 | Surgical with comorbidity | Surgical without comorbidity | Patient satisfaction | Clinician satisfaction | |
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| 1. Ensuring PCP follow-up | 8 | 5 | 5 | 6 | ||
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| 2. Coordinating appropriate services | 7 | 6 | 6 | 7 | ||
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| 3. Providing patient education | 8 | 7 | 10 | 6 | 6 | 2 |
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| 4. Using health IT | 1 | |||||
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| 5. Ensuring patients have proper equipment | 3 | 2 | 3 | |||
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| 6. Performing medication reconciliation | 6 | 6 | 7 | 7 | ||
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| 7. Focusing on specific patients | 3 | 1 | 7 | |||
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| 8. Building relationships with patients | 17 | |||||
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| 9. Supporting or helping clinicians | 28 | |||||
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| 10. Building trust with clinicians | ||||||
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| Total | 30 | 30 | 30 | 30 | 30 | 30 |
Note: Numbers in the table are the total number of “dots” used by care managers to indicate the contribution of activities to outcomes. Therefore, since each of the 6 care managers allocated 5 dot stickers to each category, a total of 30 activities were identified.