Table B.
Frequency with which outpatient and TOC care manager perceived their activities as significantly contributing to positive outcomes (N=4)
| Care manager activities | Clinical outcomes by patient type | Satisfaction | ||||
|---|---|---|---|---|---|---|
|
| ||||||
| COPD10 | HF11 | Surgical with comorbidity | Surgical without comorbidity | Patient satisfaction | Clinician satisfaction | |
|
| ||||||
| 1. Ensuring PCP follow-up | 3 | 2 | 6 | |||
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| 2. Coordinating appropriate services | 2 | 6 | ||||
|
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| 3. Providing patient education | 6 | 8 | 4 | 5 | ||
|
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| 4. Using health IT | ||||||
|
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| 5. Ensuring patients have proper equipment | ||||||
|
| ||||||
| 6. Performing medication reconciliation | 4 | 1 | ||||
|
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| 7. Focusing on specific patients | 3 | 2 | 6 | 4 | ||
|
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| 8. Building relationships with patients | 8 | 3 | 3 | 2 | 14 | |
|
| ||||||
| 9. Supporting or helping clinicians | 20 | |||||
|
| ||||||
| 10. Building trust with clinicians | 3 | 5 | ||||
|
| ||||||
| Total | 20 | 20 | 20 | 20 | 20 | 20 |
Note: Numbers in the table are the total number of “dots” used by care managers to indicate the contribution of activities to outcomes. Therefore, since each of the 4 care managers allocated 5 dot stickers to each category, a total of 20 activities were identified.