Table 2.
Univariate predictors of a one-unit increase in patient satisfaction score.
| Predictor | OR (95% CI) | p-value |
|---|---|---|
| Age (years) | ||
| <65 | Ref | |
| ≥65 | 1.36 (1.23, 1.49) | <0.001* |
| Sex | ||
| Male | Ref | |
| Female | 0.88 (0.83, 0.93) | <0.001* |
| Race | ||
| Non-Hispanic White or other | Ref | |
| Non-Hispanic Black | 1.25 (1.18, 1.32) | <0.001* |
| Hispanic | 1.75 (1.58, 1.95) | <0.001* |
| 10% increase in poverty | ||
| n/a | 1.03 (1.00, 1.06) | 0.06 |
| Primary language | ||
| English or other | Ref | |
| Spanish | 2.55 (2.15, 3.03) | <0.001* |
| Mode of arrival | ||
| Private | Ref | |
| Ambulance | 1.08 (1.00, 1.16) | <0.001* |
| Bus/walk | 1.25 (1.12, 1.39) | <0.001* |
| Other | 1.08 (0.94, 1.23) | <0.001* |
| Payor | ||
| Commercial | Ref | |
| Medicaid | 1.13 (1.06, 1.20) | <0.001* |
| Medicare | 1.27 (1.17, 1.38) | <0.001* |
| Other | 1.23 (1.03, 1.46) | <0.001* |
| Self-pay | 1.17 (1.07, 1.29) | <0.001* |
| Day of the week | ||
| Weekday | Ref | 0.35 |
| Weekend | 1.03 (0.97, 1.09) | |
| Shift | ||
| Non-night | Ref | |
| Night (11pm–7am) | 0.84 (0.79, 0.89) | <0.001* |
| Wait time: door to doctor (hour) | ||
| n/a | 0.70 (0.67, 0.72) | <0.001* |
| Wait time: doctor to disposition (hour) | ||
| n/a | 0.96 (0.94, 0.98) | <0.001* |
| Treatment location | ||
| Non-behavioral health | Ref | |
| Behavioral health | 0.65 (0.56, 0.76) | <0.001* |
| Medication ordered prior to discharge | ||
| No | Ref | |
| Yes | 1.09 (1.03, 1.15) | 0.002* |
| Self-assessed medical condition | ||
| Better | Ref | |
| Unchanged | 0.60 (0.57, 0.64) | <0.001* |
| Worsened | 0.43 (0.38, 0.48) | <0.001* |
*
Represents statistically significant figures.