Table 2.
Patients’ satisfaction levels with the primary care physicians (PCPs) and their practices, according to patients’ age group
| Characteristics | <25 y | 25-65 y | >65 y | Crude p-value | Adjusted p-valuea |
|---|---|---|---|---|---|
| Overall satisfaction level | |||||
| Very high to excellent satisfaction level, % | 94.8 | 95.2 | 97.5 | 0.10 | 0.71 |
| Mean satisfaction score (SD) | 4.5 (0.6) | 4.6 (0.6) | 4.7 (0.5) | <0.001* | 0.05 |
| Helpfulness of the staff (other than the PCP) | |||||
| Very high to excellent satisfaction level, % | 90.7 | 94.4 | 97.5 | 0.01 | 0.74 |
| Mean satisfaction score (SD) | 4.5 (0.7) | 4.7 (0.6) | 4.8 (0.5) | <0.001* | 0.15 |
| Getting an appointment to suit the patient | |||||
| Very high to excellent satisfaction level, % | 87.6 | 91.2 | 95.0 | 0.01 | 0.92 |
| Mean satisfaction score (SD) | 4.3 (0.8) | 4.5 (0.8) | 4.7 (0.6) | <0.001* | 0.42 |
| Getting through to the practice on the telephone | |||||
| Very high to excellent satisfaction level, % | 89.7 | 89.1 | 92.2 | 0.18 | 0.96 |
| Mean satisfaction score (SD) | 4.4 (0.7) | 4.4 (0.8) | 4.6 (0.7) | 0.002* | 0.43 |
| Being able to speak to the PCP on the telephone | |||||
| Very high to excellent satisfaction level, % | 66.7 | 79.7 | 88.2 | <0.001 | 0.02 |
| Mean satisfaction score (SD) | 3.9 (1.0) | 4.2 (0.9) | 4.4 (0.9) | <0.001* | 0.07 |
| Waiting time in the waiting room | |||||
| Very high to excellent satisfaction level, % | 56.7 | 75.5 | 80.6 | <0.001 | 0.69 |
| Mean satisfaction score (SD) | 3.7 (1.0) | 4.0 (0.9) | 4.1 (0.9) | <0.001* | 0.67 |
| Providing quick services for urgent health problems | |||||
| Very high to excellent satisfaction level, % | 78.3 | 90.0 | 93.7 | <0.001 | 0.20 |
| Mean satisfaction score (SD) | 4.3 (0.9) | 4.5 (0.7) | 4.6 (0.7) | <0.001* | 0.02 |
*p-value for linear trend < 0.001
aadjusted for all doctor and patient variables listed in Table 6