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Impact of communication failures.
| Impact | Number of failures | Percent of failures |
|---|---|---|
| None | 19 | 11.3 |
| Delay | 15 | 8.9 |
| Inefficiency | 133 | 79.2 |
| Patient inconvenience | 10 | 6.0 |
| Potential/actual adverse event | 2 | 1.2 |
| Procedural error | 14 | 8.3 |
| Resource waste | 31 | 18.5 |
| Team tension | 16 | 9.5 |
| Work-around | 23 | 13.7 |
Note: Impact types are not mutually exclusive.
