Sensemaking and searning (SL) |
A deliberate and systematic attempt to find coherent, conceptual situational understanding, acquire new knowledge, or generate shared mental models |
Decision making (DM) |
Any decision in the clinical process, including what decision, by whom, made how, when, where, and why about an individual patient’s care management |
Planning (PL) |
Any activity involving the process of intending to (re-)shape another process, e.g., decisions about the clinical process. Planning (about) something, including learning, coordinating, etc. Includes re-planning |
Monitoring and detection (MD) |
Tracking implementation progress or discovering a situation that is novel, or a potential opportunity or problem, or deviations from expected processes or outcomes |
Managing the unknown, uncertain, unexpected, and irregular (MU) |
How uncertainty, risk, and ambiguity are dealt with, including identification of ambiguities and risks, monitoring strategy, and incorporation into decision making; dealing with inadequate information |
Coordinating (CO) |
Any activity that helps synchronizes two or more people involved in an activity, about clinical and change process; developing and maintaining common ground (often in planning or sensemaking) |