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. Author manuscript; available in PMC: 2016 Sep 1.
Published in final edited form as: Gen Hosp Psychiatry. 2015 May 7;37(5):427–433. doi: 10.1016/j.genhosppsych.2015.05.001

Table 2.

Client satisfaction ratings for the TMBI.

Mean (S.D.)
Overall 3.38 (0.37)
Quality of service? 3.60 (0.51)
Get the service you wanted? 3.34 (0.50)
Extent that service met your needs? 3.00 (0.65)
Recommend to a friend? 3.60 (0.51)
Satisfied with amount received? 3.20 (0.77)
Helped you deal more effectively with problems? 3.27 (0.46)
Overall, how satisfied? 3.47 (0.52)
If seeking help again, would you come back to the service? 3.53 (0.64)

Note. Scale of 1–4 (1=worst; 4=best); Only those receiving the TMBI provided satisfaction ratings.