Table 3.
Pharmacy criteria affecting use of expanded services
| Criterion | Mean | SD | Respondent gender, female/male* (n = 216/168) |
|---|---|---|---|
| The location of the pharmacy | 4.20 | 0.946 | |
| The length of time I have to wait for my prescriptions | 4.15 | 0.926 | |
| How well I know the pharmacist | 3.87 | 1.109 | 4.01/3.67 |
| The age of the pharmacist | 2.39 | 1.155 | |
| The gender of the pharmacist | 2.14 | 1.204 | |
| The knowledge and skills of the pharmacist | 4.62 | 0.680 | 4.71/4.48 |
| The pharmacy has a list of all my personal medications on file. | 4.54 | 0.723 | 4.66/4.37 |
| How the pharmacist and other pharmacy staff treat me | 4.41 | 0.815 | 4.55/4.24 |
| The pharmacist explains the service and offers it to me. | 4.36 | 0.783 | 4.55/4.24 |
| The hours of operation of the pharmacy | 4.21 | 0.885 | |
| The cost of the services provided by the pharmacy | 4.37 | 0.869 | |
| The variety of non-health-related products available at the pharmacy | 3.40 | 1.259 | |
| The friendliness of the pharmacist and other pharmacy staff | 4.28 | 0.824 | |
| I can call and speak to the pharmacist when I need him/her. | 4.25 | 0.873 | |
| The type of pharmacy where the service is offered (e.g., stand-alone pharmacy, pharmacy in a grocery store, pharmacy in a big-box store) | 3.22 | 1.298 | |
| My ability to have a conversation with the pharmacist in a way that I understand | 4.38 | 0.787 | 4.50/4.23 |
| My ability to talk with the pharmacist in a private counselling room | 3.78 | 1.099 | |
| How easy it is to talk to the pharmacist for advice regarding my health concerns | 4.31 | 0.839 | 4.44/4.15 |
*
Mean differences significant at p = 0.05.