Table 4.
Call content (Called regarding self)
| The PANDA staff/volunteers: | na | % |
|---|---|---|
| Asked me how I was feeling (n = 105) | 105 | 100.0 |
| Listened to my story (n = 105) | 105 | 100.0 |
| Asked me about my relationship (n = 103) | 102 | 99.0 |
| Provided me with information I could trust (n = 104) | 103 | 99.0 |
| Reassured me and gave me hope (n = 106) | 103 | 97.2 |
| Helped me to feel better about being a parent (n = 99) | 96 | 97.0 |
| Followed up on things from previous calls (n = 89) | 86 | 96.6 |
| Made sure I was seeing my health care providers (n = 103) | 99 | 96.1 |
| Asked me if I was feeling safe (n = 94) | 89 | 94.7 |
| Asked me if my baby/children were safe (n = 89) | 83 | 93.3 |
| Discussed strategies to manage my distress (n = 102) | 95 | 93.1 |
| Encouraged me to talk to my partner/family about experiences (n = 95) | 85 | 89.5 |
| Provided me with referrals to other services (n = 92) | 77 | 83.7 |
| Acted to keep me or my baby/children safe (n = 53) | 43 | 81.1 |
| Encouraged me to spend time connecting with my baby (n = 79) | 58 | 73.4 |
| Sent me an information pack (n = 99) | 72 | 72.7 |
| Encouraged me to get an accurate diagnosis (n = 83) | 60 | 72.3 |
| Asked me about my experience of the birth (n = 85) | 60 | 70.6 |
| Supported people who were helping me (n = 60) | 25 | 41.7 |
| Offered to talk to my health care providers (n = 80) | 23 | 28.7 |
| Helped me to identify what I am doing well and develop realistic views of what is possible (n = 98) | 87 | 88.8 |
| Assisted me to understand the impact of my life as a child and young adult on my experience of becoming a parent (n = 87) | 57 | 65.5 |
aThese questions could be answered as ‘yes’ or ‘no’. The n provided above is the number of respondents who answered the question, and the n and % in the columns indicates the number and per centage who answered ‘yes’