1. What kinds of things make it easy for you to interact with the office staff?

2. What kinds of things make it hard for you to interact with office staff?

3. What are some specific things doctors, nurses, or other health care staff do to make you feel like you are not being treated well or as well as other patients?

4. How do you know when you are being discriminated against?

5. Tell me about specific behaviors that make you think you are being discriminated against when seeking care from your primary care provider.

6. What aspects of the physical environment can affect if you feel discriminated against?