Table 1.
Clinic characteristics observed across sites (N = 43)
| Total score (N = 43) M (SD)/N (%) |
HIV-only (N = 14) M (SD)/N (%) |
Comprehensive HIV/STI testing (N = 29) M (SD)/N (%) |
t/χ2 | p | |
|---|---|---|---|---|---|
| Clinic characteristics | |||||
| I can schedule an appointment via phone | 39 (90.7 %) | 13 (92.9 %) | 26 (89.7 %) | 0.12 | 0.74 |
| I can schedule an appointment online | 10 (23.3 %) | 1 (7.1 %) | 9 (31.0 %) | 3.02 | 0.08 |
| How much time does it take to wait for an available appointment? (in days) |
0.94 (1.69) | 0.36 (.93) | 1.22 (1.90) | −2.01 | 0.05 |
| The provider is near public transportation | 38 (88.4 %) | 14 (100 %) | 24 (82.8 %) | 2.73 | 0.10 |
| Session speed (min) | 45.64 (20.58) | 45.07 (22.34) | 47.29 (20.57) | −0.31 | 0.76 |
| Youth visibility (α = 0.95) | |||||
| Clinic has posters aimed at youth | 38 (88.4 %) | 13 (92.9 %) | 25 (88.4 %) | 0.41 | 0.52 |
| Clinic has printed materials (e.g., magazines/brochures) aimed at youth |
37 (86.0 %) | 12 (85.7 %) | 25 (86.2 %) | 0.002 | 0.97 |
| LGBT visibility (α = 0.84) | |||||
| Clinic has posters aimed at LGBT people (e.g., equal sign, pink triangle, rainbow flag) |
16 (37.2 %) | 7 (50.0 %) | 9 (31.0 %) | 1.45 | 0.22 |
| Clinic has printed materials (e.g., magazines/brochures) aimed at LGBT people |
21 (48.8 %) | 9 (64.3 %) | 12 (41.4 %) | 1.98 | 0.16 |
| The clinic has LGBT welcoming symbols | 16 (37.2 %) | 6 (42.9 %) | 10 (34.5 %) | 0.28 | 0.59 |
| Medical Forms (α = 0.59) | |||||
| Clinic uses LGB-inclusive language on medical forms | 40 (93.0 %) | 12 (85.7 %) | 28 (96.6 %) | 1.71 | 0.19 |
| Clinic uses transgender-inclusive language on medical forms |
36 (85.7 %) | 11 (84.6 %) | 25 (86.2 %) | 0.02 | 0.89 |
| Clinic environment (α = 0.76)a | |||||
| The office staff were generally friendly | 3.48 (0.52) | 3.43 (0.58) | 3.50 (0.50) | −0.42 | 0.68 |
| The office staff were judgmental. (reverse-coded) | 3.56 (0.58) | 3.61 (0.53) | 3.54 (0.61) | 0.38 | 0.71 |
| The office staff were not LGBTQ sensitive. (reverse-coded) | 3.50 (0.51) | 3.62 (0.51) | 3.42 (0.51) | 1.07 | 0.30 |
| I felt uncomfortable in the waiting room. (reverse-coded) | 3.12 (0.78) | 3.36 (0.50) | 3.00 (0.87) | 1.43 | 0.16 |
| Clinic used LGB-affirming language when speaking to me. |
3.22 (0.80) | 3.46 (0.63) | 3.07 (0.87) | 1.49 | 0.15 |
| Privacy and confidentiality (α = 0.29) | |||||
| The office staff kept patient information confidential | 37 (92.5 %) | 14 (100.0 %) | 23 (62.2 %) | 1.75 | 0.19 |
| My privacy was not violated while in the waiting room | 39 (90.7 %) | 13 (92.9 %) | 26 (89.7 %) | 0.12 | 0.74 |
| The provider explained confidentiality (either verbally or via a document) |
38 (88.4 %) | 13 (92.9 %) | 25 (86.2 %) | 0.41 | 0.52 |
| The provider kept patient information confidential | 41 (97.6 %) | 14 (100.0 %) | 27 (96.4 %) | 0.51 | 0.47 |
a
4-point scale (1 = strongly disagree; 4 = strongly agree)