Table 3.

Respondent Views of the PCMH Model

Theme	Representative quote	No. (%)a
Supportive of PCMH or supportive with reservations	“I support this type of care because it’s great. I think, because, with everyone’s hectic schedule, being able to offer the hours and the convenience is really beneficial to not just the client, but also the doctor in retaining their patients… and I think it’s just important to have a doctor you see regularly that understands your needs and works towards better health.”-(Participant 63780)	36 (80)
	"I think it is fine. It sounds very ambitious though…It’s expecting an awful lot from our doctors, isn’t it?"-(Participant 57567)
PCMH reflective of current care	“I already have that sort of situation with my provider, but I never knew that terminology.”-(Participant 14968)	10 (22)
PCMH model not applicable to me	“At this point, as far as I’m concerned, I don’t really need that type of care yet…No, I’m still kind of able to do for myself.”-(Participant 53230)	8 (18)
Confused or unsure about PCMH model	“Thoughts? I guess it sounds like it’s a good thing. I mean I haven’t really—I don’t know. I haven’t seen it in action or anything, but I guess it’s all right. I really don’t know how to answer that one.”-(Participant 14980)	7 (16)
PCMH is flavor of the month	“I regard, even the characterization as patient-centered whatever, whatever it is, as being, frankly, the flavor of the month that some consultant has sold you guys. And so that’s what is now being done, and it’ll be succeeded by something else someday.”-(Participant 14993)	2 (4)

^a N = 45 respondents provided usable responses. Respondents did express multiple valid views of PCMH, and categories above were not mutually exclusive.