Table 1.

Safety culture and patient satisfaction

Author	Journal	Safety Survey	Satisfaction measure	Associations*
Lyu**	JAMA Surg 2013	SAQ	Overall Satisfaction Ranking of 9 or 10 Recommendation of hospital	Teamwork Climate (+) Safety Climate (+) Stress recognition (−)
Sorra	J Patient Saf 2012	HSOPS	Composite HCAHPS score (average of all domains)	Error Communication (+) Nonpunitive response to error (+) Organizational learning (+) Perception of patient safety (+) Staffing (+) Supervisor expectations (+) Teamwork within units (+) Patient Safety Grade (+) HSOPS Composite (+)

Note.

^*(+) indicates a positive correlation between the survey domain and patient satisfaction, (−) indicates a negative correlation between the survey domain and patient satisfaction;

^**Notably, no association was identified between overall safety culture scores and patient satisfaction (p = .07).

SAQ: Safety Attitudes Questionnaire, HSOPS: Hospital Survey on Patient Safety Culture, HCAHPS: Hospital Consumer Assessment of Healthcare Providers and Systems