. Author manuscript; available in PMC: 2015 Oct 1.

Published in final edited form as: J Hosp Adm. 2014 Jul 3;3(5):150–160. doi: 10.5430/jha.v3n5p150

Table 3.

Patient outcomes and patient satisfaction

Author	Journal	Patient Outcome	Satisfaction measure	Associations^*
Elliott	J Am Geriatr Soc 2013	End of life	Plan Prescription drug coverage Physician Specialists Care Getting needed care Getting care quickly Physician communication Medications Information	Getting care quickly (−)
Gurland	J Am Coll Surg 2013	Complications after colectomy	Overall satisfaction Ranking of 9 or 10 Recommendation of hospital Physician communication Nurse communication Medication communication Pain management Clean room Quiet room Staff responsiveness Discharge information	Recommendation of hospital (+) Staff responsiveness (+) Quiet room (+) Discharge information (−)
Isaac	Health Serv Res 2010	PSI	Overall satisfaction Ranking of 9 or 10 Recommendation of hospital Physician communication Nurse communication Medication communication Pain management Clean and quiet room Staff responsiveness Discharge information	Decubitus ulcer (+) Iatrogenic infection (+) Respiratory failure (+) Pulmonary embolism/deep vein thrombosis (+) Sepsis (+) Hemorrhage (+)
Jha	N Engl J Med 2009	Readmission CHF PN	Discharge information	CHF readmission (+) PN readmission (+)
Boulding	AJMC 2011	Readmission CHF PN AMI	Overall satisfaction (averaged ranking of 9 or 10 and recommendation of hospital) Discharge information	Overall (CHF +, PN +, AMI +) Discharge (CHF +, PN +)

Note.

(+) indicates a positive correlation between the survey domain and patient satisfaction, (−) indicates a negative correlation between the survey domain and patient satisfaction.

CHF: Congestive heart failure, PN: Pneumonia, AMI: Acute myocardial infarction, PSI: Patient Safety Indicators