Table 3.

Unweighted Kappa Coefficient for all items with binary responses within Knowledge scale (N=25).

Items in knowledge scale	kappa	p-value
Have you heard about “Drive Through Pharmacy Service”?	0.841	< 0.001
Have you heard about “Pharmacy Home Delivery Service” that provides delivery on partial medications to patients’ home…?	0.905	< 0.001
Do you know that you can collect your medicine in other government clinic/hospital beside the clinic/hospital which you regularly attend?	0.733	< 0.001
One of the objectives of Pharmacy Value Added Services is to reduce patient’s waiting time at the pharmacy counter.	0.779	< 0.001
One of the objectives of “Drive Through Pharmacy” is to reduce parking problem in hospitals and clinics.	0.648	0.001
One of the objectives of Pharmacy Value Added Services is to ensure continuous supply of medications to patients.	0.627	0.001
All Value Added Services are free of charges except “Pharmacy Home Delivery Service” that charges a delivery fee (PosLaju fee).	0.503	0.001