Table 3.

Inclusive community environs examples by ICF chapter.

Chapter 1 Products and Technology
Online environment as a barrier	Online environment as facilitator
I want to provide training and education to people. I would love a notebook computer so I could take it with me when I went out … take information out with me, not be stuck in my room. [S110]	My computer is my window to the world. I use it to keep in touch, to do research, pay bills, order groceries and buy from eBay. [S42] I use my lightwriter for communication. I go shopping with my mother weekly using my walker, I use telephone banking. [S55] As I mainly use public transport I spend time planning on internet the route and means of transport (timetables) and how they connect. [S47]
Chapter 2 Natural environment and human-made changes to environment (WHO 2001)
Physical environment as barrier	Physical environment as facilitator
Access in my neighbourhood is very poor and I’m not confident at all getting around. Some places are too steep and some places don’t have footpaths… neighbourhood access for wheelchairs would make things a lot easier. [S88]	I can shop at the green grocer, baker, and small food shop on my own, the people know me and the shops are accessible. [S26]
Belong to the local Interfaith network. My church is in Melbourne and no trams there yet—got the stops but no accessible trams on that line! [S15]	Physical access can be provided by my portable ramp. [S9]
Chapter 3 Support and Relationships and Ch. 4 Attitudes
Attitude as a barrier	Attitude as facilitator
The station staff could be more willing and ready to help, if they see the person with the disability is having trouble getting a ticket out of the ticketing machine! [S44] An impossible change—people’s attitudes, just because I am in a chair I am not stupid!!!! [S26]	I rely on friends to drag me up steps etc. [S25] My local [Member of Parliament] has a step up to his office, landlord will not allow a permanent ramp. His staff are very good, if they hear me they bring out a portable ramp, however the council will not allow it to be left set up while I am visiting!!! [S26]
Chapter 5 Services, systems and policies (WHO 2001)
Systems as a barrier	Systems as a facilitator
[I would like] no stairs, plenty of places to sit and rest, public transport stops closer together, wider and more accessible toilets (not just disabled ones), disabled toilets not being “key available on request”. [I would like] a cut in path in my nature strip near my front door as the nearest cut in the gutter is up the road which when getting a taxi I get rather wet, council will not let me do it even though I was willing to pay [S81]	If I fly to a destination the airlines are very good they arrange a wheelchair and a person to assist with all my needs. [S55] I am a Celebrant and my attendant carer provides access to every venue and does all of the physical work to allow me to perform and take part in educational and celebrancy life [S106]