Table 2.

People-based sources of information and types of knowledge mentioned in interviews or observed

	Local clinicians	Commissioning managers	Analysts	Patients and the public	Freelance consultants
Local relationships	✓	✓	✓	✓	✓
Local history	✓	✓	✓	✓	✓
Experiential knowledgea	✓	✓	✓	✓	✓
How services operate	✓	?		✓
‘Whole picture view’		✓
Hospital, primary &/or community data	✓	?	✓		✓
Data interpretation & what data to trust	✓	?	✓
Local benchmarking		?	✓
Project based experience		✓	?		✓
Condition specific expertise	✓			✓
Software tool operation			✓		✓
Contracting, procurement, finance & budgets		✓			✓
Academic research	?

? = to some extent

^aType of experiential knowledge varied depending on source e.g. commissioning managers knew how to steer information through the system and patients & the public knew how to apply pressure through complaints and media campaigns