Table 3.

Dimensions of CSR, mean score and standard deviation (SD)

Dimension of CSR and subscalesa	Alpha	Number of items	Mean scoreb	SDc
Prompt access to care (PAC)	0.77	4	3.34	0.69
Person-centred response (PCR)	0.67	5	3.77	0.41
Patient-provider communication (COM)	0.85	5	3.61	0.56
Quality of care environment (QCE)	0.64	5	3.72	0.37
Cancer services responsiveness (CSR)	0.90	19	3.63	0.16

^aAccording to the CSR validation study [12]

^bThe Likert-type scale ranged from 1 to 4

^cStandard deviation