Table 2.
Patient scores and responses for individual items and subscales of perceived quality of care and recommendation
| Subscales and items | Scores | N (%) |
|---|---|---|
| Mean (SD) | ||
| Waiting times | ||
| Waiting time on the waiting rooma | 3.8 (0.78) | |
| (1–5) (1 = very excessive; 5 = very short) | ||
| Scored 4–5 | 117 (74) | |
| Scored 3 | 40 (25) | |
| No response | 2 (1) | |
| Duration of visit | 3.9 (0.73) | |
| (1–5) (1 = much worse than expected; 5 = much better than expected) | ||
| Scored 4–5 | 142 (89) | |
| Scored 2–3 | 14 (9) | |
| No response | 3 (2) | |
| Time to diagnosisa | 3.7 (0.82) | |
| (1–5) (1 = very excessive; 5 = very short) | ||
| Scored 4–5 | 109 (69) | |
| Scored 2–3 | 49 (31) | |
| No response | 1 (1) | |
| Physical environment | 4.5 (0.61) | |
| (1–5) (1 = much worse than expected; 5 = much better than expected) | ||
| Consultation office temperature | 4.6 (0.55) | |
| Scored 4–5 | 151 (95) | |
| Scored 2–3 | 5 (3) | |
| No response | 3 (2) | |
| Waiting room noise | 4.5 (0.61) | |
| Scored 4–5 | 150 (94) | |
| Scored 2–3 | 6 (4) | |
| No response | 3 (2) | |
| Consultation office cleanliness | 4.7 (0.52) | |
| Scored 4–5 | 153 (96) | |
| Scored 2–3 | 4 (3) | |
| No response | 2 (1) | |
| Clinical information | 3.8 (0.66) | |
| (1–4) (1 = never; 4 = always) | ||
| Meaning of disease | 3.8 (0.72) | |
| Scored 4 | 145 (91) | |
| Scored 2–3 | 10 (6) | |
| Not sure/don't’ remember/No response | 4 (3) | |
| Diagnostic tests | 3.9 (0.62) | |
| Scored 4 | 147 (92) | |
| Scored 2–3 | 6 (4) | |
| Not sure/don't’ remember/No response | 6 (4) | |
| Risks of diagnostic tests and treatment | 3.8 (0.67) | |
| Scored 4 | 144 (91) | |
| Scored 2–3 | 9 (6) | |
| Not sure/don't’ remember/No response | 6 (4) | |
| Instructions after discharge | 3.9 (0.63) | |
| Scored 4 | 149 (94) | |
| Scored 2–3 | 7 (4) | |
| Not sure/don't’ remember/No response | 3 (2) | |
| Personal interaction | 3.7 (0.56) | |
| (1–4) (1 = never; 4 = always) | ||
| Kindness of healthcare staff | 3.8 (0.50) | |
| Scored 4 | 145 (91) | |
| Scored 2–3 | 11 (7) | |
| Not sure/don't’ remember/No response | 3 (2) | |
| Help of healthcare staff when needed | 3.7 (0.55) | |
| Scored 4 | 143 (90) | |
| Scored 2–3 | 11 (7) | |
| Not sure/don't’ remember/No response | 5 (3) | |
| Accessibility | 149 (94) | |
| Found the unit easily | ||
| Yes | 151 (95) | |
| No | 5 (3) | |
| No response | 3 (2) | |
| Found uncomfortable to travel frequently to hospital | ||
| Yes | 11 (7) | |
| No | 146 (92) | |
| No response | 2 (1) | |
| Willingness to recommend the Unit | 9.5 (0.70) | |
| (0–10) (0 = never; 10 = without a doubt) | ||
| Rated < 7 | 6 (4) | |
| Rated ≥ 7 | 151 (95) | |
| No response | 2 (1) |
SD = standard deviation.
aReverse-coded for the purpose of the analysis