Table 1.

Sample respondent characteristics

	Public (n = 987) %	Physicians (n = 1935) %
Gender
Female	55	45
Age
<30	1	10
30–45	15	31
46–60	34	43
>60	50	16
Education		–
Low (lower vocational training or less)	21
Medium	49
High (higher vocational training and university)	31
Experience with complaints
Did you ever present a complaint about the care provided? (formal or informal)	14.2	–
Did you ever receive a complaint from a patient about the care you provided?	–	78.1