Table 4. Translation of the third theme: Outcomes of a Positive Communication Experience.

Positive outcomes of communication experiences raised by participants are grouped in four categories: fostering relationship, higher quality of care, patient autonomy enhanced, and satisfaction and adherence. Examples raised by participants for each category are presented.

Positive Outcomes of Communication	Examples
Fostering the Relationship	Fosters trust and a satisfying relationship, helps create a sense of partnership
Higher Quality of Care	Proper referrals, patient satisfaction, disclosure of important health related information
Enhanced Patient Autonomy & Adherence	Feel more in control and responsible, more motivated to change and adhere to treatment, and to engage in more information-seeking behaviours
Satisfaction	Reduces feelings of vulnerability, relieves pain, stress, patients feel consoled, supported, cared for, valued, and welcomed