Table 5.
Positive and negative aspects of client interaction perceived by CHNs (%)
| Greater Accra | Volta | Health facility | Total | ||||
|---|---|---|---|---|---|---|---|
| Ada East/West | Ningo Prampram | South Tongu | South Dayi | CHPS compound | Health centre | ||
| N | 54 | 44 | 45 | 42 | 95 | 90 | 185 |
| What I enjoy most from my interactions with clients is… | |||||||
| Feeling proud that I am able to serve the community | 13.2 | 13.6 | 8.9 | 9.5 | 10.5 | 12.4 | 11.4 |
| Listening to their problems, and finding workable solutions for them | 73.6 | 75.0 | 73.3 | 88.1 | 73.7 | 80.9 | 77.2 |
| Figuring out what their medical issues are, and knowing how to treat them | 13.2 | 9.1 | 11.1 | 2.4 | 11.6 | 6.7 | 9.2 |
| Feeling respected or admired by clients | 0.0 | 2.3 | 6.7 | 0.0 | 4.2 | 0 | 2.2 |
| What I find most difficult from my interactions with clients is… | |||||||
| When they argue or disagree with my recommendations | 13.5 | 16.3 | 23.9 | 4.8 | 18.1 | 11.2 | 14.8 |
| I feel I don’t have the right resources to help them | 65.4 | 74.4 | 58.7 | 88.1 | 67 | 75.3 | 71.0 |
| I don’t have the knowledge on what to do | 3.8 | 4.7 | 6.5 | 2.4 | 5.3 | 3.4 | 4.4 |
| I have no challenges in working with the community | 17.3 | 4.7 | 10.9 | 4.8 | 9.6 | 10.1 | 9.8 |