Table 2.

Service providers most likely to use each practice model and required knowledge.

Model	Likely to suit	Existing practice	Knowledge about e-MH
Promotion	Any worker in a clinical role; workers in non-clinical roles who are supervised by clinicians	Select and provide information about mental health services	Relevant e-MH portals and key information sites
Case management	Any worker in a clinical role that involves screening and referral for mental health concerns	Able to provide screening assessment, alternative referrals and crisis support	Familiar with key e-MH resources and ethical issues relating to e-therapies; able to refer and follow-up appropriately
Coaching	Workers in clinical roles able to assess mental health, refer and support service users’ self-help activity.	As above plus capacity to maintain appropriate and focused coaching relationship.	Familiar with relevant e-MH programs and coaching protocols where they exist, capacity to develop or adapt coaching protocols; familiar with ethical issues relating to e-therapies.
Integrated into symptom-focused therapy	Therapists already providing discrete symptom/ disorder focused therapies such as CBT	Can provide individualized assessment/formulation, deliver symptom-focused therapy in traditional formats (e.g., face to face) and provide access to alternative referrals and crisis support	Familiar with relevant resources and ethical issues
			Able to flexibly integrate e-MH resources into intervention
Integrated into comprehensive therapy	Therapists already providing comprehensive individualized psychological assessment and therapies	Advanced therapy training, capacity to formulate and treat complex problems and use multi-modal approaches	Familiar with available online resources; specific knowledge of e-MH resources and ethical issues relevant to their area of practice