Table 4.
Factor analysis of the CARE Measure, PEI, and satisfaction items
| Factor 1 | Factor 2 | Factor 3 | |
|---|---|---|---|
| 1. Making you feel at ease | .889 | .185 | .028 |
| 2. Letting you tell your story | .954 | .127 | .019 |
| 3. Really listening | .968 | .145 | .006 |
| 4. Being interested in you as a whole person | .966 | .148 | .007 |
| 5. Fully understand your concerns | .967 | .118 | .014 |
| 6. Showing care and compassion | .967 | .144 | .008 |
| 7. Being positive | .883 | .102 | .008 |
| 8. Explain things clearly | .912 | .134 | −.009 |
| 9. Helping you to take control | .937 | .036 | −.006 |
| 10. Making a plan of action with you | .890 | .007 | .001 |
| PEI 1 Ability to cope with life | −.182 | .794 | −.065 |
| PEI 2 Ability to understand illness | −.234 | .844 | −.029 |
| PEI 3 Ability to cope with illness | −.214 | .885 | −.001 |
| PEI 4 Ability to keep self health | −.217 | .890 | .051 |
| PEI 5 Confidence about health | −.196 | .869 | .052 |
| PEI 6 Ability to help self | −.208 | .887 | .038 |
| Overall satisfaction | −.039 | −.015 | .786 |
| Rating consultation time | .039 | .061 | −.781 |