Table 1.

Overview of the main concepts of the Behavioural model of health services use by Aday and Andersen [17] and the operational definitions of the concepts investigated in this study

Main concepts of the model		Operational definitions
Health policy (not investigated)	Characteristics of population at risk	Descriptions of the older person during the last phase of their life regarding:
	• Need	Health status and care needs
	• Enabling factors	Factors that enabled or hindered use of health services
	• Predisposing factors (not investigated)
Characteristics of health delivery system (not investigated)	Utilization of health services	Descriptions of the care and services used by the older person during the last phase of their life
	Consumers satisfaction	Utterances regarding the next of kin’s satisfaction or dissatisfaction with the care accessed by the older person during the last phase of their life