Table 4.
Adjusted models predicting patient experience for select questions by characteristics of health care patients (n = 488)
| Q1. Treated with courtesy and respect | Q2. Office staff helpful | Q5. Create specific goals | Q6. Talk about prescriptions at each visit | Q7. Reminders about tests, treatments or appointments | Q8. Follow-up about results | Q9. Recommend workshop or education programa | Q10. Easy to contact over telephone | Q11.Get an appointment as soon as needed | |
|---|---|---|---|---|---|---|---|---|---|
| Age | |||||||||
| < 45 (ref) | |||||||||
| =>45 | 0.90 (.50–1.62) | 1.18 (0.71–1.98) | 1.03 (0.67–1.58) | 1.40 (0.83–2.35) | 1.62 (0.86–3.05) | 1.18 (0.74–1.87) | 1.18 (.61–2.04) | 0.80 (0.52–1.23) | 1.07 (0.70–1.63) |
| Years of care | |||||||||
| < 3 (ref) | |||||||||
| =>3 | 0.55 (0.32–0.94)* | 0.64 (0.40–1.03) | 1.22 (0.83–1.81) | 1.69 (1.06–2.71)* | 1.59 (0.89–2.84) | 1.35 (0.88–2.05) | 1.03 (.58–1.84) | 0.66 (0.44–0.98)* | 0.75 (0.51–1.11) |
| Gender | |||||||||
| Male (ref) | |||||||||
| Female | 1.60 (0.89–2.85) | 1.33 (0.78–2.26) | 1.02 (0.64–1.62) | 1.03 (0.59–1.80) | 1.19 (0.61–2.30) | 0.70 (0.42–1.17) | 0.96 (.51–1.79) | 0.70 (0.44–1.11) | 0.69 (0.44–1.08) |
| Language | |||||||||
| No English (ref) | |||||||||
| Speaks English | 0.89 (0.45–1.74) | 0.98 (0.55–1.75) | 1.11 (0.68–1.82) | 0.96 (0.53–1.72) | 1.29 (0.62–2.65) | 1.19 (0.71–2.00) | 1.6 (.72–3.58) | 0.65 (0.37–1.08) | 0.65 (0.40–1.05) |
| Race | |||||||||
| Black (ref) | |||||||||
| White | 0.98 (0.26–3.64) | 1.34 (0.42–4.32) | 0.79 (0.30–2.07) | 3.63 (1.07–12.31)* | 1.65 (0.40–6.69) | 3.34 (1.18–9.42)* | 3.22 (.70–14.82) | 0.81 (0.29–2.25) | 0.85 (0.33–2.22) |
| Other | 1.28 (.047–3.49) | 1.32 (0.40–4.37) | 0.34 (0.13–0.91)* | 2.16 (0.62–7.50) | 0.61 (0.15–2.41) | 2.01 (0.70–5.78) | 1.86 (.41–8.54) | 0.69 (0.24–2.00) | 0.84 (0.32–2.24) |
| Ethnicity | |||||||||
| Hispanic (ref) | |||||||||
| African American | 1.15 (0.29–4.60) | 1.89 (0.55–6.57) | 1.12 (0.40–3.14) | 3.09 (0.86–11.07) | 0.75 (0.17–3.30) | 3.42 (1.11–10.53)* | 4.63 (.95–22.58) | 0.57 (0.20–1.68) | 1.07 (0.39–2.96) |
| Caribbean Islander | 1.14 (0.30–4.35) | 1.69 (0.50–5.67) | 1.10 (0.41–2.98) | 4.96 (1.36–18.12)* | 0.44 (0.11–1.82) | 0.80 (0.28–2.30) | 1.67 (.36,7.65) | 0.66 (0.23–1.92) | 1.26 (0.47–3.37) |
| Other | 1.28 (.047–3.49) | 0.95 (0.42–2.14) | 0.66 (0.33–1.33) | 0.80 (0.36–1.80) | 0.68 (0.24–1.93) | 0.63 (0.30–1.34) | 0.68 (2.44–1.91) | 0.50 (0.24–1.03) | 0.79 (0.39–1.60) |
| Education | |||||||||
| No HS degree (ref) | |||||||||
| HS degree | 0.97 (0.48–1.94) | 0.71 (0.37–1.35) | 0.88 (0.53–1.46) | 1.06 (0.58–1.92) | 0.90 (0.43–1.85) | 0.92 (0.54–1.58) | 0.92 (.46–1.85) | 0.85 (0.52–1.42) | 0.68 (0.42–1.12) |
| College degree | 0.73 (0.32–1.64) | 0.44 (0.21–0.92)* | 0.85 (0.46–1.56) | 1.23 (0.60–2.54) | 0.89 (0.37–2.16) | 0.87 (0.46–1.67) | 0.81 (.33–1.99) | 0.40 (0.22–0.75)** | 0.35 (0.19–0.64)** |
| Smoking status | |||||||||
| Nonsmoker (ref) | |||||||||
| Current smoker | 1.36 (0.56–3.23) | 1.01 (0.49–2.10) | 1.21 (0.66–2.24) | 0.85 (0.41–1.75) | 0.59 (0.26–1.38) | 1.17 (0.59–2.31) | 2.02 (1.05–3.87)* | 1.32 (0.71–2.46) | 1.29 (0.71–2.32) |
| Health condition | |||||||||
| No (ref) | |||||||||
| Yes | 1.12 (.061–2.07) | 1.06 (0.62–1.81) | 1.19 (0.75–1.87) | 1.76 (1.04–3.00)* | 1.10 (0.57–2.12) | 1.10 (0.68–1.79) | 1.02 (0.64–1.62) | 0.90 (0.58–1.42) | |
Logistic regression; OR and 95 % confidence interval. ORs are considered significant if the 95 % CI does not include 1.0
* P < 0.05
** P < 0.01
aModel includes subset of patients with a reported health condition (n = 313) as it may not be indicated to send patients without reported health condition to workshop of education program